Reserve check-in was very slow compared to regular check-in. Internet was slow
Lavatories broke with an hour to go. At least we were on time.
Chaotic boarding, but mostly my issues are with Toronto airport
Flight delayed by half hour, causing rush to get to connecting flight in Toronto Pearson which doesn’t have good flow for managing immigration check and connections.
Service was amazing, and the plane was comfortable even for this long haul. But they could have more movies selections. But they were still a lot to choose from.
Due to mechanical problems it was delayed causing problems the actual flight. Was fune
Wish we had music during take off and landing like the last flight
First time with Porter and I can say this is best airline company in Canada. Great service, free WiFi, free snack and drinks (including beer and wine). Seats were super comfy on the Embraer jet and I appreciated the folding try table too. Staff were excellent both legs of the trip.
Crew is ok. They offered food n drinks. Had difficulty connecting to wifi on board.
Tight transfer in Montreal. (15 min) However, we made it, as did my luggage.
Plane was tooo small, making cracking sound felt lime its breaking down. No tv, wifi doesn’t work. Only 2 restroom
Flight was re-scheduled for the next day. No voucher for a hotel offered. Boarding was delayed by almost 1 hour. No free meal or even water was offered on board. When tried to purchase a co*ke, was denied because they didn’t accept coins less than 1 euro denominations. A young male flight attendant was especially rude and unhelpful.
My connecting flight was switched without proper notice. Spent the night at the airport. Missed my hotel room and rental car due to this inconvenience. Trying to remain positive.
Unable to connect to their entertainment 'app'. Otherwise fine. Maybe a bit chilly.
Very friendly staff at the check in.crew was excellent in side the plane & service was great 👍
Our flight was canceled the morning of and we were given no alternatives, poor communication, and it cost us $2900 more plus five days to get to our destination.
West Jet invited me to check in 24 hrs before the flight, issued me boarding passes, then emailed at 4am saying flight would be delayed by half an hour, then emailed at 8:30am saying check flight status ‘flight could be affected’, then emailed at 10am saying cancelled and not alternate flight option until a day and a half later (and that would include 2 stop overs for a more than 11 hour travel day arriving 2 days after the original ticket). Refund given but not compensation. Had to cancel the entire trip.
Really impressed. Organised boarding arrangements, nice new plane with decent seats. Professional yet humorous cabin crew. Nice meal and snack service, all really impressive.
I missed having the television screens to watch on the back of the seat in front of me. Air Canada flights supply these tvs on each seat and I really appreciate that service.
We were not able to board the flight to Halifax. Westjet switched to a smaller plane and we were booked on a later flight which was not acceptable to us. We were told that they attempted to contact us but did not have contact information. Nor did either Kayak not Kiwi advise us. In February I booked a flight to Sri Lanka through Kayak with FlightHub for myself and a friend. We were advised of a change in schedule and because I was travelling outside of Canada at that time, my friend, Louise Lore, contacted FlightHub and revised our itinerary. Our original flight from Toronto through Frankfurt to Mumbai was to arrive in time for us to catch an 8:45pm flight to Colombo, Sri Lanka on February 28th but because of the change did not arrive until 1:00am February 29th. When I arrived in Mumbai I was told that my flight from Mumbai to Colombo had not been revised and that, because I was a no-show for my flight all of my tickets had been cancelled. Ms Lore spent from 2:30am until 5:30am on the phone with FlightHub trying to rectify the situation. She was told there was nothing they could do and a supervisor refused to speak with her. The next morning I went to the Lufthansa office at the Mumbai airport and the problem was resolved in less than 15 minutes. I will not be booking through Kayak again. Both experiences have been disastrous and I cannot imagine going through this again Linda Toole
Pros: Convenient flight to Sydney Cons: Paying for headphones, paying to reserve a seat
AC wouldnt allow the economy Passengers to select seats FREE of Charge during Check-in. I like the past years AC flights's system better than the passengers'New Check-in system(charge money apply for seats changes) nowadays.
3 delays on my flight. The cabin was cold and noisy.
Boarding was late, but we still made it earlier than scheduled. I still can't understand how a national carrier doesn't offer food or snacks on flights and charge you for them. It's a national carrier of Canada, not some low-cost airline; this shouldn't happen. Friendly crew.
very disappointed with Air Canada, flight delay more than 4 hours.
The Air Canada experience wasn’t bad per se. It was the Toronto airport experience that was truly horrific. Terrible crowd, control, poor signage, and power, hungry security people who felt the need to tear open gifts in a hasty and careless fashion, causing damage to my items because they don’t know how to read a damn x-ray. On top of that the attitude was completely disrespectful and callous. I left feeling completely violated.
No place to chrge devices and no in flight entertainment
Flight canceled so had to wait in the airport for a long time.
Four hour delay, no communication and multiple reasons for delay. Rude counter person even though I had a business class ticket. Bad experience all around.
The flight was delayed over four hours, then in Winnipeg it took another 40 minutes before the bags were available to us. I was grateful (especially as a 6'3" person) to be sitting in an exit row, but really that was the only positive from the flight. Our flight was delayed so that it left and arrived after the last flight of the day (even after itself being delayed) was finished. A one-2 hour delay is manageable and understandable. Over 4 hours of delay is trying, especially when it comes (as it did for us) at the end of a 3-leg international flight
It’s a shameful company. It ask as to go to counter to take the boarding pass, they simply send it by email, just to check the bags’ size in a smaller than normal template. DONT USE FLAIR! It will be more expensive than normal airlines at the end.
flight was okay, no wifi, no free drinks but worst of all they lost my son's bike for four days. Customer service was nonexistent - call a number that leaves you on perpetual hold, there's no baggage folks in the baggage claims area (in vancouver). we went up to international and nobody was at ticketing, went to domestic and they had us fill out a form. they could not tell us where the bag was. Anyway, highly recommend you drop an airtag for anything that's worth more than $500. My son's bike costs a lot more than that to replace; I was on pins and needles for four days.
The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻
It’s bare bones but was on time so can’t complain.
Of all the countries I've flown to and airlines from around the world, I have never had such a dismissive an arrogant employee during boarding. After waiting in line for 20 minutes to board, I was sent to a second line for Passport verification. Natalie from Flair, repeatedly tried to scan my passport which didn't work for some reason but was too lazy to input my information manually. Bar code scanners aren't 100% reliable as we all know. She asked me my birthdate 3 times, made me wait to be the last person aboard and then smugly threatened me that my only bag could be charged for (same backpack I used as on my arrival as carry on). Natalie working in Ft. Lauderdale and the was the epitome of lobotomized tiktok brain with the charm of junk mail.
Food selection is very poor and sears are very uncomfortable.
Flight was 3 hrs late and another 2 hrs wait for baggage to arrive on carousel and a $7.00 food voucher that arrived as we were boarding our flight.
Seat rows so close together no one dares to put their seats back. Knees pressed against the seat in front, had to find a position putting my legs under the seat in front. But for 6 hours keeping that one position was ridiculous. All savings on the purchase price are taken back through charge backs for luggage $200 each way, Seat selection $44 per seat or you are seated by a computer randomly. Wife sat 5 rows away. Would avoid Flair in the future
The flight was safe (priority). Everything else is low-cost: too hard, delays, mediocre boarding, cost for carry-on and checked luggage.
Flair flight was 4 hours late due to not having a crew and the plane was filthy. Just water service Terrible experience flight 1513
The flight was canceled. We only found out at the airport. We had to book another flight which cost us more then the whole trip booked through Kayak. Lynx took our email and was supposed to write us with an alternate flight. We never received an email. They talked about reimbursem*nt which was to be explained in the email (which we never received).
The online system for Lynx air to pay for additional baggage is not satisfactory. I was charged 100+$ for my suitcase when I tried to explain that the online payment was not functional using the app and showed screenshots of the same. In the end I gave up and paid and went ahead.
No snacks, just water.... could have been better. The actual flight was good.
Flight delayed by 4 hours but no communication. With passengers until after the posted departure time became apparent the flight was not going to board even close to on time.
Flight was sent canceled. The absolute most useless staff I have ever witnessed. Utterly careless - literally could not care less. 100% never using this airline again.
Poor communication at the check in counter and boarding gates.
Other then the screaming baby the flight was fine, nothing special
Check in experience was smooth, and the flight attendants were courteous and friendly. Very positive experience overall, thank you all!
Flight arrived late but other than that everything else okay
Great price for a new plane. Only offered water which we knew.
